Customer Success Intern

Job description

About SmartLockr

SmartLockr supports organizations with their data security to prevent potential data leaks. What once started as a safe email solution, has now become a leading Intelligent Data Protection Platform. What makes our platform intelligent? With Machine Learning algorithms we downsize the risks of human error by proactively warning the user on mistakes, which can lead to a data breach.


Although our headquarters is in Amsterdam, we have developed a global mindset. We value transparency, dedication and personal growth. By having a flat organizational structure, your input and opinion is of equal importance to us, to work towards our main goal: helping organizations to work and communicate safely.


Customer Success Intern at SmartLockr

As our Customer Success intern you will work closely with our Customer Succes Manager on all customer related matters. It is your job to maintain and build a relationship with our customers and give them the best customer experience possible. You will have the opportunity to learn the ins and outs of our Customer Success team and put your knowledge into practice. We are looking for a driven and enthusiastic individual, with a can-do mentality and who is eager to learn.


Your daily tasks

  • First point of contact for new and existing customers;
  • Onboarding of new customers;
  • Renewing contracts of existing customers;
  • Assist in other ongoing projects;
  • Time to work on your own research or assignment.

Requirements

Who you are

  • Pursuing a degree (HBO/WO) in (Commercial) Economics or in a related field;
  • Fluent in Dutch and English, both verbally and written (both are a must);
  • Experience in Customer Service is a big plus;
  • Eager to learn and strong organizational skills;
  • A positive and can-do attitude.

What we offer

  • An internship at a fast growing security company, starting date is flexible;
  • A competitive internship allowance, laptop and flexible working hours;
  • An informal, transparent and open culture;
  • And a good amount of fun, vrijmibo’s, team outings and many table-football/ping-pong competitions to join!