Within our fast-growing Tech scale-up, we are looking for a (Senior) Customer Success Manager to join our Customer Success team. Looking for the next step in your career with the right amount of challenge, personal growth and good career opportunities? Want to work in an informal environment with a team of motivated and enthusiastic colleagues? Then this position might be something for you!
SmartLockr supports organizations with their data security to ultimately prevent data leaks. What once started as a safe email solution, has now become a leading Intelligent Data Protection Platform. What makes our platform intelligent? With Machine Learning algorithms we downsize the risks of human error by proactively warning the user on mistakes, which can lead to a data breach.
Although our headquarters is in Amsterdam, we have developed a global mindset. We value transparency, dedication and personal growth. By having a flat organizational structure, your input and opinion are of equal importance to us to work towards our main goal: helping organizations to work and communicate safely.
Customer Success Manager SmartLockr
As our new Customer Success Manager you will be responsible for our customers’ success, ensuring our customer satisfaction and proactively identify and communicate customers' needs and desires. In this role you will manage a set of Key Customers, with a focus on maintaining and growing renewal rates and establishing relationships with a particular focus on retention and identifying opportunities for upsell.
Your daily tasks and responsibilities
Who you are
What we offer